Cancellation rules

How to cancel an appointment

Cancellation or change of your first interview in the clinic must be done as early as possible for the sake of the clinic’s calendar.

Cancellations must be made no later than 2 working days before the interview time (eg if you have time for the first interview on a Monday, the cancellation must take place no later than Thursday the week before). The cancellation must be made to or via telephone call to the clinic for the cancellation to take effect.

If the cancellation is received later than 2 working days before the call time, half the amount of the ordered call will be settled, 550 DKK. Invoice for cancellation is sent to your email and must be paid with a bank transfer.

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